Freesy support

Freesy helps you quit a habit with Jemi by your side: your streak, the money you keep and how your body recovers.

Questions, bugs or ideas?

Write to freesy.support@icloud.com. Daniil reads every message.

Restore a purchase

Open Settings in the app and tap Restore purchases, or tap Restore on the paywall. Use the Apple Account you bought Premium with.

Cancel a subscription

In the app: Settings → Manage subscription. On your iPhone: Settings → your name → Subscriptions. Turn it off at least 24 hours before the current period ends, or it renews.

Ask for a refund

Refunds are decided by Apple: reportaproblem.apple.com. If you ask for one, we tell Apple whether you used Premium.

Jemi doesn't answer

Jemi needs an iPhone with Apple Intelligence, turned on in the iPhone's Settings. Without it, the chat tells you so.

Move to a new iPhone

In the app: Settings → Sign in with Apple. A copy of your habits, check-ins, savings, wishlist, crystals, achievements, settings and what Jemi remembers is kept in your own iCloud. Chats and photos stay on your iPhone.

Delete your data

Settings → Erase everything deletes all of it from your iPhone at once, and the iCloud copy too. Deleting the app also deletes what is on the iPhone. Purchase records stay with Apple and RevenueCat; to have RevenueCat's copy deleted, write to freesy.support@icloud.com.